Customer Service Representative - Bali (Competitive Salary & Career Growth)

Join SBPnet as a Customer Service Representative in beautiful Bali and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a competitive salary, ongoing professional training, and the chance to grow your career in a vibrant and supportive environment.

As a Customer Service Representative at SBPnet, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and empathy. You'll handle inquiries, resolve issues, and provide exceptional support, all while using our proprietary CRM system and other industry-standard tools.

SBPnet is a leading provider of integrated business solutions in Bali, known for its innovative approach and commitment to customer satisfaction. We are looking for a passionate and adaptable individual who thrives in a fast-paced environment and is eager to make a difference.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and effective resolution.
• Provide exceptional customer service by being polite, professional, and proactive in addressing client needs.
• Use CRM software to manage customer interactions and track service requests.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in ongoing training and professional development opportunities.
• Contribute to team goals and maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Indonesian language and English is a plus.
• Ability to work in a fast-paced and dynamic environment.
• High school diploma or equivalent.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

Lowongan Terkait